Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of yaliyah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
The order came quickly and in quality sewn well, but the fabric shines through, after bathing all the charms are out. For this i shoot one star.
Customer
Pretty accurate as shown on display! Very satisfied with quality, colour, delivery (20 days) and size! I totally recommend.
A***a
A good swimsuit, take a larger size!
Customer
Somehow on the bodice are rough sewn straps.
E***a
Swimsuit quality is good, sewn neatly, factory, not sewing stamping, quality material, with lining and inserts. On the size 42, 86-62-90, a little loose trussel, i like when tight, but not critical, in the bodice need to sew the brittle to the cups sat down as in the picture, in the volume of the chest slightly with a margin, a little flattened, all this is not scary, it is easy to fix by sewing, at such a price even very well i consider. I took a swimsuit for 900 rubles, sewing worse and sitting not very, so i recommend to buy. It was almost a month before moscow, the track was tracked.
Customer
There are no complaints about the quality, everything is fine. But i did not fit. At 70c the cup is small and on the sides sticks out is not clear. Panties are large on ob 88 and without cutting.
J***n
The density material is cool. The model is good. With this money more than fine. There is one but. The material almost does not stretch. The size should be taken exactly. If i have between m and c, then with a small-straps almost do not stretch. The parcel came somewhere for 2 weeks.
A***a
Cool swimsuit, size s went to the russian s. All super, the smell of ordinary clothes
R***i
Cool swimsuit, and i advise the store.
A***a
A good swimsuit, on m took l, everything came up
V***i
Just like in the picture but take one size bigger
M***h
Good
U***r
Top is great- thick material, padding, adjustable straps, beautiful color. Bottoms-low cut, not high waisted per the picture, but quality is good. I am an American Small (5’1″,125 lbs.) and medium is great for top (34B) but tight bottom (size 6).
G***d
best bikini I have ever bought! it’s amazing! the size is perfect with adjustable straps, the bottoms are amazing, good quality too. come with cups! wow I really recommend this you guys. it’s amazing!!! x
Customer
The product received corresponds to the picture, the color also. I took a size L that corresponds to a 38 French down and up to a hat C, bigger it’s fair enough
Y***a
Swimsuit as in the photo, norms
M***h
I ordered two m, different colors. Came swimwear size m is different by 2 cm ..